Graduate Customer Service Officers Needed at British Council Nigeria 2016

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The British Council is the world’s leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.
We are recruiting to fill the below position of:

Job Title: Customer Service Officer
 Location: Abuja
Region: Sub Saharan Africa
Department: Exams, Nigeria
Job Category: Customer Services
Pay Band: 4
Main Duties
To provide services that support all British Council customers and implement action points in the Nigeria Customer Service improvement strategy. This involves ensuring that: ◦Front desk is always manned during operational hours
. Visitors are attended to immediately and appropriately
. Phone enquiries answered within 45 seconds of first ring
. Email enquiries are attended to promptly and escalated from regional email centre as per agreed service level agreement
Skills and Knowledge
Essential:
. Marketing and Customer Service – Level 1
. Computer Skills – Level 1
. English Language proficiency to IELTS band 7.5 in all areas (or equivalent).
Desirable:
. Knowledge of the education and qualification systems in the UK and Nigeria
Job Requirement 
Essential:
. Education to degree level or equivalent
Deadline: 5th February, 2016.
Start Date: As Soon As Possible (ASAP).

Click here to apply online

Click here to download BC Behaviour (pdf)

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